Digital Solutions

Designing an efficient solution necessitates a thorough understanding of the users for whom the system is intended, their activity, and the context in which this activity occurs.

• User research: Discuss with your users, observe them in their environment, understand their problems and needs
• Secondary research: Collect information on the theme (and/or the market) of the solution and analyze the existing solution in order to reveal usability problems
• Ideation: Make sense of information gathered about users, their activities, and the context in order to transform it into design ideas
• Generation: Create tangible representations of possible solutions the design team can interact with and users can evaluate
• Evaluation: Test the quality of the solutions produced with target users

The interface is the privileged point of contact between the user and the solution. It must be intuitive, desirable, and reduce the mental load.

• Wireframing: Create a clear overview of the page structure, layout, information architecture, user flow, functionality, and expected behavior
• High-fidelity mock-up: Design pixel-perfect screens incorporating graphic identity and user interactions
• Design system: Centralize the library of components, visual and reusable code principles, and the elements of the interface
• Prototyping: Realize the archetype of the final interface (of a website, a mobile application, or software) that simulates the user’s interactions with this device

Our core business is designing digital platforms and custom applications and integrating them into your existing information systems

• DevOps: Collaborate with all stakeholders throughout the product lifecycle to quickly deliver a high-performance, reliable solution in a secure environment
• Back-end: Capitalize on the design work done upstream of development in order to automate your business processes as much as possible and ensure they run smoothly on the application
• Front-end: Interact directly with the user through an ergonomic, intuitive, and responsive interface while ensuring optimal integration
• Testing and QA: Prepare and execute the tests of the developed functionalities by integrating feedback cycles with the customer in order to proceed to the last improvements before the product launch

Once the solution is deployed, proactive support is essential to ensure the continuity of your operational activities, gain in performance, and even upgrade your platforms.

• Support tracking and management: Centralize customer requests through a ticketing system by offering a unique and adaptable workflow as well as traceability of failures in a continuous improvement process
• Service-level agreement: Define a timeframe for considering detected anomalies according to the level of severity of the reported incident and its impact to order the processing of tickets
• Corrective third-party maintenance: Resolve tickets with or without the commitment of reactivity; capitalize on the technical documentation while providing a long-term vision of the functional evolutions
• Evolutive third-party maintenance: Develop new functionalities by including the load of resolution and the planning of realization, realized and tested on our premises or on our customers’ premises